FAQ

Placing an order with MEGASKA is a seamless and straightforward process. Follow these simple steps to place your order and get your favorite fashion pieces delivered to your doorstep:

1. Browse Our Collection: Start by exploring our website and browsing through our collection of stylish clothing items. You can use our user-friendly navigation menu or search bar to find specific items you're interested in.
2. Select Items: Once you've found the items you love, click on them to view more details such as available sizes, colors, and product descriptions. Choose the desired options that suit your preferences.
3. Add to Cart: After selecting your preferred options, click the "Add to Cart" button. You can continue shopping and adding more items to your cart if you wish.
4. Review Your Cart: When you're ready to complete your order, click on the "Cart" icon located at the top right corner of the webpage. Review the items in your cart, make sure you have the correct sizes and quantities, and double-check the prices.
5. Proceed to Checkout: Once you're satisfied with your cart, click the "Checkout" or "Proceed to Checkout" button. You will be directed to a page where you'll need to provide your shipping and billing information. Don't worry, your information is kept secure and private.
6. Payment: Choose your preferred payment method from the available options. We accept a variety of payment methods, including credit/debit cards and UPI. Follow the prompts to provide the necessary payment details.
7. Place Order: After providing your payment information, review your order one last time to ensure accuracy. If everything looks good, click the "Place Order" button. You might receive an order confirmation email shortly afterward, confirming that your order has been successfully placed.
8. Order Confirmation: You'll receive an email confirming your order details, including a summary of the items you've purchased, the total amount paid and the details of the GST.
9. Track Your Order: Once your order is shipped, you'll receive another email containing tracking information. You can use this information to track the delivery status of your package.

If you encounter any difficulties while placing your order or have questions about the process, feel free to reach out to our dedicated customer support team. They're available to assist you with any concerns you might have. We're committed to providing you with a seamless shopping experience and delivering high-quality fashion items that you'll love.

Please contact us on +91 9650957372.

We understand that delays in deliveries and return pickups can be frustrating, and we apologize for any inconvenience you may have experienced. Here are a few steps you can take if your delivery or return pickup has not arrived within the expected timeframe:

1. Check Your Order/Return Status Online:
   Log in to your account on our website and navigate to the "Order History" or "Return Status" section. This will provide you with the most up-to-date information on the status of your order or return.
2. Review Tracking Information:
   If your order was shipped, you should have received a tracking number via email. Use this tracking number to check the status of your delivery through the carrier's website. Please note that there might be slight delays due to unforeseen circumstances such as weather or transportation issues.
3. Contact Customer Support:
   If the expected delivery or return pickup date has passed, and you still haven't received your order or haven't had your return picked up, please reach out to our customer support team. They will be more than happy to assist you in resolving the issue. Be sure to provide them with your order or return details for a quicker resolution.
4. Consider Local Holidays:
   Keep in mind that local holidays and weekends may impact delivery and return schedules. Delivery and pickup services might be affected during these times, so it's worth checking whether any holidays could be causing delays.
5. Patience with International Orders:
   For international orders, customs clearance and other international shipping processes can sometimes cause delays. Check with your local customs office if you suspect any issues related to customs clearance.
6. Weather and Unforeseen Events:
   Occasionally, severe weather conditions, natural disasters, or unexpected events can disrupt shipping and delivery schedules. While these situations are beyond our control, we strive to keep you informed about any known delays.
7. Review Shipping/Return Policies:
   Take a moment to review our shipping and return policies to ensure that you're aware of the standard delivery and pickup timeframes. This information can provide you with an idea of the normal processing times for your order or return.

Rest assured that we are committed to providing you with the best service possible, and we're here to help you throughout the process. We appreciate your patience and understanding, and we apologize once again for any inconvenience you may have faced. If you require further assistance, please don't hesitate to contact our customer support team.

We understand that finding the right fitting size can be a crucial step in ensuring your comfort and satisfaction with our clothing. To help you determine your perfect size, follow these simple steps:

1. Refer to our Size Chart: On each product page, you'll find a size chart that provides detailed measurements for each size option. Make sure to measure yourself accurately and compare your measurements to the chart to find the closest match.
2. Measure Yourself: Use a flexible measuring tape to measure your bust, waist, hips, and inseam. If you're unsure how to take these measurements, our size chart typically includes instructions to guide you.
3. Consider Your Fit Preference: Different styles of clothing may have varying fits. Some people prefer a more relaxed fit, while others like a slim or tailored fit. Take into account your personal preference and how you want the garment to sit on your body.
4. Check Customer Reviews: Our customers often leave helpful feedback about the sizing of our products. Reading reviews can give you insights into whether a particular item runs true to size or if you should consider sizing up or down.
5. Contact Our Support Team: If you're still uncertain about your size, our friendly customer support team is here to assist you. Feel free to reach out via email, phone, or live chat for personalized guidance.
6. Consider the Material: Keep in mind that different fabrics can have varying levels of stretch and drape. If the fabric has stretch, you might be comfortable with a slightly smaller size.
7. Exchange and Return Policy: Don't worry if the size you ordered isn't a perfect fit. We offer hassle-free exchanges and returns, ensuring that you'll find the ideal size for your body.

Remember that sizing can vary between brands, so it's important to rely on the measurements provided by the specific brand you're purchasing from. Our goal is to provide you with an enjoyable shopping experience, and finding the right size is a significant part of that process. If you have any further questions, feel free to explore our FAQs or get in touch with our customer support team.

Absolutely, your security and privacy is our top priority at MEGASKA. We understand the concerns you might have about sharing your payment information online. Rest assured, we have implemented stringent security measures to ensure a safe and secure shopping experience for all our customers.

Here's why you can trust us with your debit/credit card information:

1. SSL Encryption: We utilize industry-standard SSL (Secure Socket Layer) encryption technology. This means that all communication between your browser and our website is encrypted and secure, preventing any unauthorized access to your data.
2. Payment Gateways: We partner with reputable and trusted payment gateways in India that specialize in handling online transactions securely. These gateways comply with stringent security standards to protect your financial information.
3. Data Protection: We adhere to strict data protection practices in line with relevant regulations. Your payment information is securely stored, and we never share or sell your data to third parties for any reason.
4. Regular Security Audits: Our website undergoes regular security audits and vulnerability assessments to identify and address potential vulnerabilities. This ensures that we maintain a strong defense against any potential threats.
5. Verified and Secure Checkout: Our checkout process is designed to be user-friendly and secure. You'll see visual cues, such as a padlock icon in the address bar, indicating a secure connection during the checkout process.
6. Optional Payment Methods: We offer payment methods beyond debit and credit cards, such as the popular and secure UPI. This gives you the flexibility to choose the method you're most comfortable with.
7. Privacy Policy: Our privacy policy is transparent about how we collect, use, and protect your data. You can review our policy to understand how we handle your information.
8. Customer Reviews: Many satisfied customers have shopped with us using their debit/credit cards and have had positive experiences. You can read reviews on our website to hear directly from them.

We understand that online security is crucial, and we're committed to ensuring that your shopping experience with us is both convenient and safe. If you have any further questions or concerns about payment security, please don't hesitate to reach out to our customer support team. Your trust is of utmost importance to us, and we're here to provide the information you need for a confident shopping experience.

Thank you for choosing MEGASKA. Happy shopping!

We understand that sometimes plans change, and you may need to cancel or make changes to your order. Here's how you can do it:

Cancelling Your Order:
If you wish to cancel your order, please follow these steps:

1. Log in to your account on our website.
2. Go to the "Order History" section, where you'll find a list of your recent orders.
3. Locate the order you want to cancel and click on it to view the details.
4. If the order hasn't been processed for shipping yet, you'll see an option to cancel it. Click on the "Cancel Order" button.
5. Follow the on-screen instructions to confirm the cancellation.

If the cancellation is successful, you'll receive a confirmation email, and any payments made will be refunded as per our refund policy.

Making Changes to Your Order:
Unfortunately, once an order has been placed, we are unable to make direct changes to it. This includes changes to items, sizes, colors, or shipping addresses. However, if you need to make changes, you have two options:

1. Cancel the Order: You can cancel your existing order (following the steps above) and then place a new order with the correct details.
2. Contact Customer Support: If your order hasn't been processed yet, there's a possibility our customer support team may be able to assist you. Reach out to our support team as soon as possible, providing your order number and the changes you'd like to make. Keep in mind that this option might not always be feasible, especially during peak times.

Remember that our team is here to help. If you encounter any difficulties while trying to cancel or change an order, please don't hesitate to contact our customer support. They will be more than happy to assist you through the process.

Please note that our cancellation and change policies may vary based on specific product availability, shipping status, and other factors. We recommend reviewing our Terms and Conditions for more detailed information about cancellations and changes.

Thank you for choosing MEGASKA. Your satisfaction is our priority, and we're committed to providing you with the best shopping experience possible.

Answer: Yes, MEGASKA products are indeed available on various popular online marketplaces in the Indian market. You can find our products listed on platforms such as Amazon India (amazon.in), Flipkart (flipkart.com), and Snapdeal (snapdeal.com). We have partnered with these reputable online retailers to make it convenient for our customers to access and purchase MEGASKA clothing products from the comfort of their homes.

As of now, we exclusively sell our products through these online platforms and do not have a presence in physical retail stores. This approach allows us to maintain a direct connection with our customers, ensuring a seamless shopping experience and consistent quality across all our offerings. Our focus on e-commerce platforms also allows us to cater to a wider audience throughout India, regardless of their geographical location.

We take great pride in our partnership with these online marketplaces and remain committed to delivering the best in style, comfort, and quality through our MEGASKA products. If you have any further inquiries or need assistance with your online shopping experience, please don't hesitate to reach out to our customer support team.

We understand that sometimes you may not be available to receive your MEGASKA order when our delivery partner attempts to deliver it. Here's what you can do next to ensure a smooth delivery process:

1. Check Delivery Status: After a delivery attempt, our delivery partner usually leaves a notification with details about the attempted delivery. Check this notification for information on how to proceed. You can also track your order using the tracking number provided in your order confirmation email.
2. Reschedule Delivery: If you've missed the delivery attempt, you can often reschedule the delivery for a more convenient time. Follow the instructions provided in the delivery notification or on the tracking page to choose a suitable date and time for redelivery.
3. Contact Customer Support: If you're unable to reschedule the delivery or if you need further assistance, please reach out to our dedicated customer support team. You can find our contact information on our website under the "Contact Us" section. Our team will be happy to assist you in arranging a new delivery or providing guidance on the next steps.
4. Visit a Pickup Location: In some cases, if multiple delivery attempts are unsuccessful, your order might be held at a nearby pickup location. The delivery notification will provide information on where you can pick up your package. Make sure to carry a valid ID and any reference number provided.
5. Update Delivery Instructions: If you anticipate being unavailable for future delivery attempts, consider updating your delivery instructions. You might opt for leaving the package with a neighbor or at a specific location on your premises. Please note that these options might depend on the policies of our delivery partner.
6. Stay Updated: Keep an eye on your email and phone for any communication from us or our delivery partner regarding your order's delivery status. This will help you stay informed and take prompt action to ensure successful delivery.

Remember, we're here to make sure your shopping experience with MEGASKA is as smooth as possible. If you have any concerns or questions, don't hesitate to get in touch with our customer support team. We appreciate your business and are committed to delivering your order to you in a timely and convenient manner.

Yes, we do offer Cash On Delivery (COD) for our customers in India. However, there is a Rs 100/- shipping and handling charge that must be paid upfront using electronic payment methods such as UPI, card payment, net banking, etc. This fee is non-refundable as it covers the cost of shipping and order processing. The remaining balance for your order will be collected by our courier partner at the time of delivery.