Exchange & Cancellation Policy (No Returns)

Please note: Megaska does not accept returns. We do not refund orders for change of mind, a wrong size choice, or for keeping some items from an order and sending the others back. Refunds are given only when an order is cancelled before dispatch, or when a quality issue is reported within 2 days of delivery and confirmed by our team after inspecting the returned item.

Welcome to Megaska! We are dedicated to providing you with the best shopping experience for women's swim costumes. Please review our policies below to understand the terms and conditions for size exchanges, cancellations and refunds.

You can cancel an order, request a size exchange or report an issue yourself from My Account.

Exchange Policy

Exchanges are available only for size-related issues and only for a different size of the same style, subject to stock availability and approval by Megaska.

Exchange or return requests are not accepted for clearance sale items.

Eligibility

Customers may request a size exchange if:

The request is submitted within 2 days of delivery.
The item is unused, unwashed, undamaged, and has all original tags and packaging intact.
The requested exchange is for a different size of the same product/style.
The requested size is available.

Non-Exchangeable Items

For hygiene reasons, exchanges are not available for intimate or hygiene-sensitive products, including:

Bras, sports bras, and yoga bras
Saree shapewear
Bikini sets
Swim bottoms
Swim caps

Clearance sale items are also not eligible for exchange or return.

Return Shipping Method

Customers may choose either:

Reverse Pickup: If reverse pickup is available for your location, Megaska may arrange pickup after approving the request. A reverse pickup charge of ₹120 applies. Once approved, you will receive a Razorpay payment link for this charge.

Self-Ship: If you prefer self-shipping, or if reverse pickup is not available, you must ship the item to our facility at your own expense. The return address will be shared after approval.

Exchange Process

Submit an exchange request from My Account after the order is delivered.
Select the item, current size, requested size, and preferred return shipping method.
Megaska will review the request, confirm eligibility, check requested-size availability, and approve or reject the request.
After approval, follow the return shipping instructions shared by Megaska.
Once the returned item is received and verified, the replacement item will be processed and shipped.

Forward shipping for the replacement item is free after approval.

Different Style Requests

If you want to exchange for a different style, this is not treated as a standard size exchange. You must self-ship the product to our facility at your own expense, and approval will depend on Megaska’s review and product availability.

Return Policy

No Returns: We do not offer returns. Please ensure you select the correct style and size before making your purchase.
No partial returns: You cannot keep some items from an order and send the others back for a refund.

Refund Policy

Quality Issues

If you receive a damaged, defective or wrong item, we will make it right once the issue is verified. To keep this fair for every customer, quality claims must meet all of the conditions below.

Report within 2 days: Go to My Account, open the order and use Report issue within 2 days of delivery. Claims made after 2 days are not accepted.
Continuous unboxing video: You must share one continuous, uncut unboxing video that starts with the sealed package, clearly shows the shipping label, and shows the product being taken out and the issue. Edited, paused or partial videos, or videos that start after the package was opened, are not accepted.
Clear photos: Share clear photos of the issue and of the product with its tags attached.
Item must be sent back for inspection: After the claim is reviewed, the item(s) must be sent back to us. No refund or replacement is given before we receive and inspect the item(s). If the issue is confirmed, Megaska bears the return shipping cost. If the issue is not confirmed, the claim is rejected, no refund is issued and the item(s) will be sent back to you.
Replacement first: For a confirmed issue, we will replace the item with the same style and size. A refund is given only if a replacement is not available.
Only the affected item: The resolution applies only to the item(s) with a confirmed issue, not to other items in the same order.
Conditions: Used, worn, washed, altered or tag-removed items are not eligible for any refund or replacement.
False claims: Claims found to be false or misleading, including edited or unrelated photos and videos, will be rejected, and Megaska may decline future exchange or refund requests from that customer.

Inspection

Resaleability: All returned products will be inspected by our team for resaleability. If a product is not deemed resellable, no refund will be issued.

Refund Process

Approval: If a refund request is approved, we will initiate the refund process through our payment gateway provider, Razorpay.
Processing Time: It may take 5-7 days for the refund to appear in your original payment method. Some variations may occur depending on your banking support provider.
COD Orders: For cash on delivery (COD) orders, the refund will be issued as Megaska store wallet credit, which can be used for future purchases. COD refunds cannot be given back in cash, as COD is collected by shipping partners.

Cancellation Policy

How to Cancel an Order

Go to My Account, open the order and tap Cancel order.

Cancellation Conditions

Before Dispatch: Orders that have not been dispatched can be cancelled. Prepaid orders are refunded as per the Refund Policy above.
After Dispatch: If your order has already been dispatched, cancellation is not possible.

Trust and Transparency

At Megaska, we believe in straightforward business conducted with extreme mutual trust. We strive to ensure that our customers are satisfied with their purchases and that any issues are resolved promptly and fairly.

Secure Payment Methods

We believe electronic payment methods secured through the latest technology encryptions are the best way for online payments.

Contact Information

For any queries or further assistance, please reach out to our customer care via WhatsApp at +91 96393 90404 (Mon–Sat, 9:30 AM – 6 PM).